nustarcomph Privacy Policy – How We Handle Your Data

1 Information We Collect

When you register and use nustarcomph, we collect certain personal information. The type of information collected depends on how you interact with the platform:

Registration and Account Information

• Full legal name
• Date of birth (to verify you are 21 or older)
• Email address and mobile number
• Residential address
• Username and encrypted password

Identity Verification (KYC)

• Government-issued ID (such as a Philippine national ID, passport, or driver's licence)
• Selfie or photo for identity confirmation
• Proof of address where required

Financial Information

• Philippine bank account details used for deposits or withdrawals
• E-wallet identifiers associated with transactions on the platform
• Transaction records, including deposit amounts, withdrawal requests, and bet history

Technical and Usage Data

• IP address and approximate location at time of access
• Device type, browser version, and operating system
• Session duration, pages visited, and features used
• Login timestamps and OTP verification records

2 How We Use Your Information

nustarcomph uses the information we collect for the following purposes:

We do not use your personal information for purposes beyond what is described here without your explicit consent or a legitimate legal basis to do so.

3 Sharing Your Information

nustarcomph does not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:

• Payment processors and banking partners: Your financial details are shared with Philippine banking institutions and payment service providers solely to process your deposits and withdrawals in PHP.
• Identity verification providers: KYC data may be processed by a trusted third-party verification service operating under strict data protection agreements.
• Legal and regulatory obligations: We may disclose information when required by Philippine law, a court order, or a legitimate request from a relevant authority.
• Fraud prevention: In cases of suspected fraud or money laundering, relevant data may be shared with appropriate investigative bodies.
• Platform service providers: Certain technical partners who support platform operations — such as hosting, analytics, or security services — may have limited access to data under contractual confidentiality obligations.

Any third party that receives data from nustarcomph is bound by confidentiality obligations and may only use that data for the specific purpose for which it was shared.

4 Data Security

nustarcomph applies a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, loss, or misuse:

• SSL encryption is applied to all data transmitted between your device and our servers — whether you access nustarcomph via the website or the mobile app.
• Passwords are stored in encrypted form and are never accessible in plain text by our team.
• OTP authentication provides a second verification step for account access and sensitive actions, adding a layer of protection beyond your password alone.
• Access controls limit which staff can view personal account data, and access is logged and audited.
• Session monitoring flags unusual login activity and can prompt re-authentication when suspicious patterns are detected.

While we take these measures seriously, no online platform can guarantee absolute security. You also play a role in keeping your account secure: use a strong, unique password, do not share your login details or OTP codes with anyone, and log out when using a shared device.

5 Data Retention

nustarcomph retains your personal information for as long as your account is active and for a reasonable period thereafter, in line with the following principles:

• Account information is retained for the duration of your account's existence and for a period following closure, as required to address any outstanding disputes, legal requirements, or audit obligations.
• Transaction records, including PHP deposit and withdrawal history, are retained for a minimum period as required under applicable financial record-keeping obligations.
• KYC documents are retained for the period required by identity verification and anti-money laundering regulations.
• Usage and technical data collected for analytics purposes is retained in anonymised form after it is no longer needed for operational purposes.

When data is no longer required and no legal obligation exists to retain it, it is securely deleted or anonymised.

6 Cookies and Tracking

nustarcomph uses cookies and similar technologies to operate the platform and improve your experience. These include:

• Essential cookies: Required for the platform to function — including session management, login state, and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how players use the platform — which pages are visited, how long sessions last, and which features are used most. This data is aggregated and used to improve the nustarcomph experience.
• Preference cookies: Remember settings you have applied to your account or browsing session to avoid you having to reapply them each time.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently.

7 Your Privacy Rights

As a nustarcomph player based in the Philippines, you have certain rights over your personal data. These include:

• Right to access: You can request a copy of the personal information nustarcomph holds about you.
• Right to correction: If your information is inaccurate or incomplete, you can request that it be updated. Some information can be changed directly through your account settings.
• Right to deletion: You can request that nustarcomph delete your personal data. This is subject to any legal or operational requirements that may necessitate retention.
• Right to object: You can object to how your data is being used in certain circumstances, particularly where use is based on legitimate interests rather than legal obligation.
• Right to data portability: You can request your data in a portable format where this is technically feasible.

To exercise any of these rights, contact the nustarcomph support team through the contact details available on the platform. We will respond to verified requests within a reasonable timeframe. Identity verification may be required before we process any data access or deletion request.

8 Minors and Age Restriction

nustarcomph is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory part of the registration and KYC process.

If nustarcomph becomes aware that an account was created by a person under the age of 21, that account will be immediately suspended, any balance will be reviewed, and all associated personal data will be handled in line with applicable legal requirements.

Parents and guardians concerned about a minor accessing online gaming platforms are encouraged to use device-level parental controls and to speak with their children about responsible internet use.

9 Changes to This Privacy Policy

nustarcomph may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. We recommend reviewing this policy periodically to stay informed about how your data is handled.

For changes that significantly affect your privacy rights or how we use your data, we will make a reasonable effort to notify registered players through the platform or through the contact details associated with your account. Continued use of nustarcomph after an update constitutes your acknowledgement of the revised policy.

If you have any questions about this Privacy Policy or how your personal information is handled, you can reach the nustarcomph support team at [email protected].